The Lost Art of Customer Service – And Why It Still Matters
It’s no secret that customer service just isn’t what it used to be. These days, when you reach out for help, you’re more likely to be greeted by a robot than a real person. You sit through endless phone menus, repeat your issue multiple times, and often end up more frustrated than when you started. And even if you finally reach someone, it’s usually someone reading from a script who doesn’t really know your situation, or worse, doesn’t care. [...]